Wont read recovery disc - Gateway Closed

Question

Hello,

I have a similar problem.  My brother tried to use a Dell recovery disc in my Gateway laptop, and now using the Gateway recovery disc wont work.  All I get is the black screen that says "Sorry for the inconvenievce..." and gives me options for restarting in safe mode, last known good configuration, etc.  I have selected boot from the CD rom by pressing F10 during the restart, AND I have also reset my BIOS to automatically boot from the CD, but it will not read.

I also get a flash of the Blue screen of death during restart!

The only way that Windows is able to run is in safe mode.  When I do this, I have also tried to manually get the disc to run both by using the RUN function, and by opening the drive in my computer, in Safe Mode.  I then only get a list of folders and files that are on the disc, but I cant open them or play the disc.

I have also tried safemode with command and tried to enter run there, but it just wont.  I have no idea what else to do PLEASE HELP!!!!

Holly

babu · Accepted Answer

Hope this is not late.  Your recovery CD is not bootable type probably.  This is not a concern.  Why bother to have the CD in when you boot?  You don't need to.

xpcman · Answer

Take it to a repair shop and have them re-install Windows (using your COA key).  The recovery disks make use of a hidden hard drive partition which holds the REAL Windows install programs.  The Dell recovery attempt may have damaged or deleted files that the Gateway recovery uses.

Wont read recovery disc - Gateway

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