My laptop keeps restarting when it boots up

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Jetex - Jun 13, 2010 at 09:22 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 14, 2010 at 12:35 PM
I have an Acer laptop with windows xp and i got a virus on it. I ran my antivirus software and it deleted some stuff and i remember one of theme being a HKEY thing then it advised me to restart. I did and everything boots normally until its about to ask me to log in then it gives me the blue screen saying:

STOP: c000021a {Fatal System Error}
The windows logon process system process terminated unexpectedly with a status of 0xc0000135 (0x00000000 0x00000000).
The system has been shut down.

I tried going into safe mode and a bunch if other stuff on the f8 menu but nothing works. I cant logon or access anything. Please help!!!
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2 responses

Computer## Forever addicted## Posts 3 Registration date Sunday June 13, 2010 Status Member Last seen June 13, 2010 1
Jun 13, 2010 at 10:04 PM
HKEY is included in the registry... any change in it might cause your system to crash and many many things.. I advise that you reformatt it.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Jun 14, 2010 at 12:35 PM
Hello

Computer addict is correct. The error code 0xc0000135 indicates a damaged registry because of a programme that does not completely delete the entries which were introduced temporarely.

I am afraid that in your situation, because it is difficult to work with a corps that you try to boot from your Win disk and attempt a repair.

Regards
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