Antivirus pop up box

[Closed]
Report
-
 Gervarod -
Hello,

I AM SAFE MODE BUT NOTHING APPEARS ON SCREEN. I AM TRYING TO RUN ANTIVIRUS SCAN IN SAFE MODE. I THINK I HAVE A TROJAN....A BOX KEEPS APPEARING TO BUY ANTIVIRUS SOFTWARE AND TRHEN IT STARTS INTERNET AUTOMATICALLY AND GOES TO WEBSITES. HOW DO I OPERATE IN SAFE MODE??



2 replies

Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,134
Greetings

Here is how to get rid of this scam rogue virus designed to get to your credit card account and it is a good thing you did not fall for it.

Please follow the following procedure carefully and to the letter.

You have a rogue virus Trojan Horse which is self protective, thus it will prevent any antivirus from fonctionning.

You must kill the processes which the virus is presently running. If you don't it will keep reproducing the files for ever.

To kill the processes:

1. Download to your desktop and run Rogue Kill:

https://download.bleepingcomputer.com/grinler/rkill.com

2. You should now see a window that shows all of your desktop icons, including the rkill.com program.

3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the Horse when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.

As a matter of a fact, if you get messages, it is a sign that the virus is agonizing with excrutiating pain, so you can just grin while it is suffering!:)))

Please, DO NOT REBOOT your computer or the processes will come back to haunt you!

Download to your desktop Malwarebyte.

https://ccm.net/download/download-105-malwarebytes

Once on your desktop, we must still outwit the virus.

Right click on the MBAM icon and click on rename. Rename it kioskea.exe.

Install Malwarebyte and launch it. From the second tab, update it.

Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.

It is very important that you let Malwarebyte run for as long as it takes, in some cases the creators of Malwarebyte suggest that you go do something like watch a rerun of "Gone with the Wind" or read Tolstoy's "War and Peace".

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

(Malwarebyte may reboot your computer, don't be alarmed. Should it happened, relaunch Malwarebyte to complete the FULL scan)

Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications.

Please let us know about the results or I may throw a curse on your system which will cause to bark all the time.:)))

Best regards
but if you can get access to the internet to download these program's you will have to remove the proxy setting that it turned on, just a little bit more help if you can get to the site you need to get to.

#1

Click the Tools menu item and select Internet Options. The location of the Tools menu depends on which version of Internet Explorer (IE) you are using. On IE 6, it is in the menu. On IE 7, it is on the right side of the tool bar.
#
Step 2
Connections Tab

Connections Tab

From the Internet Options window, select the Connections tab.
#
Step 3
LAN Settings button


Click the LAN Settings button.
#
Step 4
Proxy Server Settings



From the LAN Settings window, make sure the Proxy Server check box is either CHECKED or UN-CHECKED depending on whether you are using a proxy. Most likely at home you will have it UN-CHECKED.

if it has been ticked then remove the tick to get access to the internet

Regards, Gervarod