Virus that doesn't allow files to open

Brad - Aug 2, 2010 at 03:57 AM
Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 - Aug 2, 2010 at 07:30 AM
I have a laptop and it was recently infected by a virus. I can't open any files at all even the ones on my usb that i have plugged into my laptop. i have tried many different methods and none of them have worked. Can you please help.


2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Aug 2, 2010 at 06:29 AM
To keep your system safe, you must follow the instructions hereunder to the letter:

1. Download Combofix to your desktop.

2.Close all open Windows including this one.

Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.

3. Double click on the ComboFix icon.

Windows is issuing this prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue.

4. Accept the disclaimer and the recovery

5.You should now press the Yes button to continue. If at any time during the Recovery Console installation you receive a message stating that it failed to install, please allow ComboFix to continue with the scan of your computer.

ComboFix will disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection.

While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings.

If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.

During the process, please do not mouse click nor must you tap on the keyboard. Let the tool run.

Good luck
Blocked Profile
Aug 2, 2010 at 05:24 AM
Dear Brad,

Please consider using your anti virus application in order to get the virus removed. Yet, if the files do not open, it might have been corrupted and hence you will not get the opportunity to open them.

Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 21
Aug 2, 2010 at 07:30 AM
Jefffrozen not every AV proction will get rid of all viruses and malware or trojans as you can see Ambucias has gave him the only way how to remove the bug