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Can't connect to comcast

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kim - Aug 23, 2010 at 09:06 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Aug 23, 2010 at 09:55 PM
Hello,

i recently order my comcast high-speed internet. and i got the modem and disc for
install the internet step by step.
I did every steps but i can't access to the internet.
obviously, i don't know how to use them

im using hp laptop windows vista
and got modem docsis 3.0

help me out please!!!!!!!!!!!!!!!!!

1 response

Answer 1 / 1
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Aug 23, 2010 at 09:55 PM
I would call the 800 Comcast number and get the support you paid for. You give them your MAC address and they can query the status of your modem.

Good Luck.
1

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