Can't connect to comcast

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Wednesday October 8, 2008
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June 15, 2019
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Hello,

i recently order my comcast high-speed internet. and i got the modem and disc for
install the internet step by step.
I did every steps but i can't access to the internet.
obviously, i don't know how to use them

im using hp laptop windows vista
and got modem docsis 3.0

help me out please!!!!!!!!!!!!!!!!!

1 reply

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,941
I would call the 800 Comcast number and get the support you paid for. You give them your MAC address and they can query the status of your modem.

Good Luck.
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