Viruses

Solved/Closed
ashu - Sep 9, 2010 at 10:27 AM
closeup22 Posts 8924 Registration date Friday May 15, 2009 Status Member Last seen October 7, 2010 - Sep 10, 2010 at 07:54 AM
Hello, vires is attack my lab topay and i lose manag and my labtop is no shutdawon & restart ,,,and when i remove soft ware no removed,,please help me






2 replies

Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Sep 10, 2010 at 06:02 AM
Hello,

Step number one:

Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

Regards
0
closeup22 Posts 8924 Registration date Friday May 15, 2009 Status Member Last seen October 7, 2010 2,109
Sep 10, 2010 at 07:54 AM
Hi there,

I understand you are having issues with laptop but please do provide correct definition of the issue so that first of all can understand then will give you appropriate solution,

Thanks
0