Help Please! Thinkpoint!
Solved/Closed
Beejtaz
-
Jan 3, 2011 at 08:00 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 4, 2011 at 04:06 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 4, 2011 at 04:06 AM
2 responses
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,162
Jan 3, 2011 at 05:26 PM
Jan 3, 2011 at 05:26 PM
Once you see the Thinkpoint window
press CTRL + ALT + DEL. It will open Windows Task manager. Select hotfix.exe
Click "End Process" button. It will close ThinkPoint.
Now click File, New Task. Type explorer and press Enter. It will back the Start button and task bar.
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
I would wish you good luck, but you won't need if you follow the above.
Regards--
We can't claim to be perfect for we were made by others
On ne peut prétendre d'être parfait puisqu'on a été fait par d'autres
press CTRL + ALT + DEL. It will open Windows Task manager. Select hotfix.exe
Click "End Process" button. It will close ThinkPoint.
Now click File, New Task. Type explorer and press Enter. It will back the Start button and task bar.
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
I would wish you good luck, but you won't need if you follow the above.
Regards--
We can't claim to be perfect for we were made by others
On ne peut prétendre d'être parfait puisqu'on a été fait par d'autres
Thank you so much problem solved! =D
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,162
Jan 4, 2011 at 04:06 AM
Jan 4, 2011 at 04:06 AM
You are totally welcome. Give to the next.
