Cant run Trojan.Brisv.A!inf Removal Tool [Solved/Closed]

Report
-
vidhu
Posts
4
Registration date
Wednesday February 24, 2010
Status
Member
Last seen
May 4, 2011
-
Hello,

I am trying to run the Trojan.Brisv.A!inf Removal Tool, as an administator, but it comes up with the folowing message:

You do not have Administaror rights to run the tool. Please contact your Network Administrator for more information.

I have no idea what to do, seeing as I am aready an admin on the laptop.

Can anyone help? Thanks x

8 replies

Posts
19674
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
6,018
The virus/trojan could be preventing you from running the removal program. Did you try it in "safe mode"
2
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 3882 users have said thank you to us this month

no how do i do that? x
no how do i do that
how do i do that just learing how to work a computer
Posts
19674
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
6,018
Restart the computer - then hit F8 when the Windows logo screen comes up. It will then display a lot of text and slowly boot into a sub-set of Windows. You might be able to then run anti-virus programs. Good Luck
2
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 3882 users have said thank you to us this month

Running it in safe mode worked, and i was able to run the Trojan.Brisv.A!inf Removal Tool. Thank you ever so much. x
umm why is it that even after running the tool, and removing the virus, it stil comes up with the message saying that it needs to be removed manually, when i re-scan using the antivurus software? and when i do re-remove it, after a couple of hours, cause thats how long the tool takes, it comes up with a message saying that the virus isnt there to begin with? so why do i keep getting a message saying that it is? am confused x
i have exact same message and im also admin on my laptop. ??? norton cant remove trojan.brisv.a!inf. x
Are you on Vista? If so try right-clicking the removal tool's icon and select 'run as administartor'.
> Skippy2009
thank you so much...that helped me a lot! Right clicking on the icon was the solution...
> Skippy2009
THANK YOU VERY MUCH FOR YOUR ADVICE IT WORKED! I was frustrated before. Thanks a ton!
i did as you suggested xpc man and started in safe mode, and that seemed to work, when i used the tool, it came back saying their was no trojan, and have re ran norton and its doing the same?, as i have deleted the mulitmedia file that was infected, and i deleted limewire ages ago, should that have sorted it? or do you think it may still be on my system?

xx
Posts
19674
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
6,018
this is a free malware tool - I would run this to be sure things are OK

https://download.cnet.com/Malwarebytes/3000-8022_4-10804572.html
how long does it take to run the program???
Mine ran for aprox 30 minutes

I used Super Anti Spy ware took 40 minutes it's free could not get Norton remove tool to work but this did the trick no problem.
Posts
4
Registration date
Wednesday February 24, 2010
Status
Member
Last seen
May 4, 2011

Go to safe mode and run the removal tool...
Follow these steps to remove trojan/virus from the computer
http://tech.ebugg-i.com/2008/04/tips-and-tricks-to-remove-computer.html