Cant run Trojan.Brisv.A!inf Removal Tool [Solved/Closed]

gobbo x - Feb 1, 2009 at 04:06 PM - Latest reply: vidhu 4 Posts Wednesday February 24, 2010Registration date May 4, 2011 Last seen
- May 8, 2010 at 11:47 AM
Hello,

I am trying to run the Trojan.Brisv.A!inf Removal Tool, as an administator, but it comes up with the folowing message:

You do not have Administaror rights to run the tool. Please contact your Network Administrator for more information.

I have no idea what to do, seeing as I am aready an admin on the laptop.

Can anyone help? Thanks x
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18 replies

Best answer
xpcman 19050 Posts Wednesday October 8, 2008Registration dateContributorStatus June 24, 2018 Last seen - Feb 1, 2009 at 04:37 PM
2
Thank you
The virus/trojan could be preventing you from running the removal program. Did you try it in "safe mode"

Thank you, xpcman 2

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no how do i do that? x
no how do i do that
how do i do that just learing how to work a computer
Best answer
xpcman 19050 Posts Wednesday October 8, 2008Registration dateContributorStatus June 24, 2018 Last seen - Feb 1, 2009 at 04:41 PM
2
Thank you
Restart the computer - then hit F8 when the Windows logo screen comes up. It will then display a lot of text and slowly boot into a sub-set of Windows. You might be able to then run anti-virus programs. Good Luck

Thank you, xpcman 2

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CCM has helped 1815 users this month

Running it in safe mode worked, and i was able to run the Trojan.Brisv.A!inf Removal Tool. Thank you ever so much. x
umm why is it that even after running the tool, and removing the virus, it stil comes up with the message saying that it needs to be removed manually, when i re-scan using the antivurus software? and when i do re-remove it, after a couple of hours, cause thats how long the tool takes, it comes up with a message saying that the virus isnt there to begin with? so why do i keep getting a message saying that it is? am confused x
0
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i have exact same message and im also admin on my laptop. ??? norton cant remove trojan.brisv.a!inf. x
Are you on Vista? If so try right-clicking the removal tool's icon and select 'run as administartor'.
mishka > Skippy2009 - Feb 2, 2009 at 01:50 AM
thank you so much...that helped me a lot! Right clicking on the icon was the solution...
Donna > Skippy2009 - Feb 9, 2009 at 11:15 PM
THANK YOU VERY MUCH FOR YOUR ADVICE IT WORKED! I was frustrated before. Thanks a ton!
0
Thank you
i did as you suggested xpc man and started in safe mode, and that seemed to work, when i used the tool, it came back saying their was no trojan, and have re ran norton and its doing the same?, as i have deleted the mulitmedia file that was infected, and i deleted limewire ages ago, should that have sorted it? or do you think it may still be on my system?

xx
xpcman 19050 Posts Wednesday October 8, 2008Registration dateContributorStatus June 24, 2018 Last seen - Feb 2, 2009 at 06:59 PM
0
Thank you
this is a free malware tool - I would run this to be sure things are OK

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
0
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how long does it take to run the program???
Mine ran for aprox 30 minutes
I used Super Anti Spy ware took 40 minutes it's free could not get Norton remove tool to work but this did the trick no problem.
vidhu 4 Posts Wednesday February 24, 2010Registration date May 4, 2011 Last seen - May 8, 2010 at 11:47 AM
0
Thank you
Go to safe mode and run the removal tool...
Follow these steps to remove trojan/virus from the computer
http://tech.ebugg-i.com/2008/04/tips-and-tricks-to-remove-computer.html