Blue Screen and CD/DVD R/W won't work

[Closed]
Report
-
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
-
Hello, Got the Nasty S.M.A.R.T. HDD virus!!!!
Dell Inspiron 1520, Windows XP, SP3, OS begins to load and at Windows LOgo, get blue screen, all selectable options in F12, "Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, Last Known Configuration, Start Windows Normally" go back to blue screen. Reset boot options to CD/DVDF, inserted original Dell Windows XP dsik, but system does not recognize either internal CD/DVD, or external CD/DVD (via USB).

HELP!!! Please.



2 replies

Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,
Let me know the error code as indicated in the below hyperlink "Blue screen"
Blue Screen
Good Luck
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,923
Dell's have hardware diagnostic software in the BIOS. Isn't that an option on F12? I suggest you run the full diagnostic to see if you have a hardware problem.

Good Luck