Hotmail Account Has Been Blocked

Closed
rk - Jun 20, 2012 at 06:14 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jun 20, 2012 at 09:25 AM
Hello,

My Hotmail account has been blocked because it was hacked yesterday and spam sent to all my contacts.

I've reset my password and when I log back in I'm taken through the steps to verify I'm the owner. This step sends a verification code to my alternate email. unfortunately my alternate email is out of date and was a company email which I no longer have access to and the company no longer exists.

I pay for my Hotmail, my automatic subscription is due to renew next month. I can't seem to get any further with unblocking my account. every time I sign on I land on the unlocking steps page.

Can someone suggest what I can do to get my account unblocked please?

1 reply

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 20, 2012 at 09:25 AM
Hello,

Try this 1

Go to www.hotmail.com --> Click on "Can't access your account?" --> Select

"I forgot my password" --> Click on "Reset your password" --> Enter your

blocked hotmail ID --> Enter the given Captcha --> Select "Customer support" -->

Then below that you will be getting an option "Customer support", click on it -->

Enter your working E-mail ID and follow the instructions.

Note : No Need of filling "Billing Information"


Good Luck
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