shellExecuteEx failed; code 170 The requested resource is in useSolved/Closed

Question

Hello, 
I cant install any software, everytime it shows ''shellExecuteEx failed; code 170 The requested resource is in use''   this error message. please anyone help me.



Configuration: Windows 7 / Firefox 15.0

Ambucias · Answer

Hi,

Seems to me that a virus is running a process which prevents the file from running.

To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log. 

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

3. Save the file on your Desktop. 

4. Double click on ZHPDiag.exe and follow the installation instructions. 

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step). 

5. Double click on the short cut ZHPDiag on your Destktop. 

6. Click on the screwdriver icon and ensure all of the items are checked.

7. Click on the Magnifying glass and run the analysys. 

Wait for the tool to finished (maybe a long time) 

8. Close ZHPDiag. 

9. To transmit the report, click on this link : 

https://authentification.site 

10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag). 

11. Select the file ZHPDiag.txt. 

12. Click on "upload » 

13. Copy the url and post it here

Best regards

Ambucias
Moderator, Security Contributor

neel4nil · Answer

Hello,  
  dear thanks for helping me. here is the url 
   http://speedy.sh/wupFf/ZHPDiag.txt
i think it is not a virus. because my kaspersky pure already scan many times to my pc. anyway I am waiting for your reply. again please help me.  
Regards  
Neel4Nil

Ambucias · Answer

Hi Neel,

I beg to disagree with you.

Just at a glance, I spotted 3 viruses in the form of adware.  Kaspersky is an excellent software, but if you force it to download, it won't argue with you.

You also have AVG which will create conflicts with Kaspersky.  You should have only one antivirus application.

Stand-by for further instructions, it may take sometime but I will get back to you.  In the meantime, please remove AVG and Virual Girl.

Regards

juju666 · Answer

Hi neel4nil and thx Ambucias :-) 

Please upgrade this : 

Mozilla Firefox 15.0 => 17 : https://www.mozilla.org/fr/firefox/new/ 

 Windows 7 Ultimate Edition, 32-bit  (Build 7600)  => Windows 7 SP1 : http://download.microsoft.com/download/0/A/F/0AFB5316-3062-494A-AB78-7FB0D4461357/windows6.1-KB976932-X86.exe 

Please download and run AD-Remover from here : http://dl.commentcamarche.net/www.commentcamarche.net/download/files/AD-R_2.0.0.2%2CG.exe 

Click on the button "Remove"  
Please post the logfile (C:\AD-ReportCLEAN[1].txt) 

Regards, 

Juju666 - security contributor
 .::. Contributeur Sécurité .::.

neel4nil · Answer

Hello Sir,
     Thanks for being with me.
   already uninstall Virual Girl.and now just remove its installation software.
but dear I cannot uninstall AVG Toolbar. please see this link.
 http://speedy.sh/wup6f/ScreenHunter-17-Nov.-28-17.00.jpg
Actually I am not installed this AVG toolbar. Its a add on. 
Now What can I do sir? 
   Thanks for helping me..
                                                               Regards
                                                                   Neel

juju666 · Answer

Have you used "AdwCleaner" (from Xplode) ?
The uninstall process of AVG Security Toolbar is corrupted.
We will fix the problem with a fix but for the moment please use AD-Remover. 
Please be patient :-)

neel4nil · Answer

Hi JUJU 
  I cannot install this adwclener. please see the link
http://speedy.sh/t82fv/ScreenHunter-18-Nov.-28-17.57.jpg
Something I also inform to you that I cant upgrade the windows version. thats why I am getting help from you.
Please sir help me..
                        Regards 
                                 Neel

juju666 · Answer

You have a problem with permissions on this computer.
Are you admin on this computer ?

Copy that fix :

O43 - CFD: 11/25/2012 - 9:03:01 AM - [7.900] ----D C:\Users\NEEL\AppData\Local\vghd    
[HKLM\Software\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}]   
C:\Users\NEEL\AppData\Local\vghd  
[HKLM\Software\Classes\AVG Secure Search.BrowserWndAPI]
[HKLM\Software\Classes\AVG Secure Search.PugiObj]
[HKLM\Software\Classes\AVG Secure Search.PugiObj.1]
O2 - BHO: (no name) - {b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14} Orphean Key   
O3 - Toolbar: (no name) - [HKLM]{b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14} . (...) --  (.not file.)   
O69 - SBI: prefs.js [NEEL - tcninsx1.default] user_pref("Smartbar.ConduitHomepagesList", "");    
O69 - SBI: prefs.js [NEEL - tcninsx1.default] user_pref("Smartbar.ConduitSearchEngineList", "BitTorrentControl_v12 Customized Web Search");    
O87 - FAEL: "{13DF9C9B-050A-4166-AE20-A197986A53A1}" |In - Domain - P17 - TRUE | .(...) -- C:\Program Files\VaeVictis\Victory\Victory.exe (.not file.)  
M3 - MFPP: Plugins - [NEEL] -- C:\Users\NEEL\AppData\Roaming\Mozilla\Firefox\Profiles	cninsx1.default\searchplugins\conduit.xml    
[HKCU\Software\AppDataLow\Software\ConduitSearchScopes]    
[HKCU\Software\AppDataLow\Software\Conduit]    
[HKCU\Software\AppDataLow\Software\Smartbar]    
[HKCU\Software\AppDataLow\Toolbar]   
[HKLM\Software\Conduit]    
O43 - CFD: 10/24/2012 - 6:11:53 AM - [0.609] ----D C:\Program Files\Conduit   
O43 - CFD: 10/24/2012 - 6:11:52 AM - [0.063] ----D C:\Users\NEEL\AppData\Local\Conduit   
O69 - SBI: C:\Users\NEEL\AppData\Roaming\Mozilla\Firefox\Profiles	cninsx1.default\searchplugins\conduit.xml     
O69 - SBI: prefs.js [NEEL - tcninsx1.default] user_pref("CT3225826.SearchFromAddressBarUrl", "http://search.conduit.com/ResultsExt.aspx?ctid=CT3225826&SearchSource=2&q=");    
O69 - SBI: prefs.js [NEEL - tcninsx1.default] user_pref("Smartbar.ConduitSearchUrlList", "http://search.conduit.com/ResultsExt.aspx?ctid=CT3225826&SearchSource=2&q="); 
O69 - SBI: prefs.js [NEEL - tcninsx1.default] user_pref("keyword.URL", "http://search.conduit.com/ResultsExt.aspx?ctid=CT3225826&SearchSource=2&q=");  
O69 - SBI: SearchScopes [HKCU] {afdbddaa-5d3f-42ee-b79c-185a7020515b} - (BitTorrentControl_v12 Customized Web Search) - http://search.conduit.com    
[HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{201f27d4-3704-41d6-89c1-aa35e39143ed}]    
[HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{201f27d4-3704-41d6-89c1-aa35e39143ed}]    
[HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]   
[HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]    
[HKLM\Software\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}]    
[HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}]   
[HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}]  
[HKCU\Software\AppDataLow\Software\ConduitSearchScopes]   
[HKCU\Software\AppDataLow\Toolbar]   
C:\Program Files\Conduit   
C:\Users\NEEL\AppData\Local\Conduit     
C:\Users\NEEL\AppData\LocalLow\Conduit    
C:\Users\NEEL\AppData\Roaming\Mozilla\Firefox\Profiles	cninsx1.default\SearchPlugins\conduit.xml   
EMPTYTEMP

Run ZHPFix on your Desktop (with right click -> run as administrator)
Click on "Paste clipboard"
Click on "GO"
Paste the logfile here.

Regards

neel4nil · Answer

Dear Sir, 
   First of all when I click on ZHPFix and go as 'run as administrator' then it shows this error message.here is the link.please see.
http://speedy.sh/b6NVH/ScreenHunter-21-Nov.-28-20.32.jpg
After that  I am just going as double click. but there were also have above data. next I click on ''paste clipboard'' and then click ''go'' then there were shown a confirm message ''You confirm the cleaning of data''. two option appeared  ''Oui'' and ''Non". I  clicked  on Non. here is the link.
http://speedy.sh/v2TBB/ScreenHunter-19-Nov.-28-20.31.jpg
Now what can I do sir.Please help. 
                                                                                     Regards
                                                                                      Neel

juju666 · Answer

Click on "Oui" ("oui" = yes)

Regards

neel4nil · Answer

Hi Dear
       just clicked on ''Oui''. Afterthat it closed and nothing happened. Then i restart, but problem not gone.
 Actually i cant access any administrator option. But i am the admin for this pc.
Few days ago it happened when i installed screen dancer software 'virual girl'.
Yesterday also trying to time recovery in control panel. but cant. There were also had an administrator option.
   Sir i am getting depression. please Help me.
                                                                   Regards
                                                                     Neel

neel4nil · Answer

Is there anyone alive!!!!!!!!!help me please

Ambucias · Answer

Hi,

Actually I was lying on my deathbed, rattling my chains, but you just woke me up.

Have you removed Virual Girl ?

If i understand correctly,ZHP Fix will not work.

Can you open the registry editor "run, type regedit, ok" ?

neel4nil · Answer

Hello Sir,
 i dont know no how,but i think problem is solved (or may be temporary). so thanks again.next time if i will got any problem, then i will tell you. 
Regards
Neel

ShellExecuteEx failed; code 170 The requested resource is in use

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