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Dell factory image reset

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Krisanne - Mar 13, 2013 at 03:37 PM
Zohaib R
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 - Mar 15, 2013 at 12:52 PM
Hello,

so i am using a dell inspirion duo and i have just had the hard drive replace in october now i have had to restore the computer to new out of the box but my windows updates are not working correctly if someone could help me i want to throw this computer through the wall

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Zohaib R
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Mar 13, 2013 at 05:37 PM
Hi Krisanne,

I would like to know if you are trying to restore the computer to factory settings or you have already done that. Regarding the Windows update, is there any error message available when you are trying to run Windows update?

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6

Thanks & Regards
Zohaib R
#iworkfordell
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krisannelizabeth
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Mar 14, 2013 at 08:00 PM
i have already reset it to factory settings and it is showing many error messages, latest one being... windows failed to update80240016
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Answer 3 / 3
Zohaib R
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Mar 15, 2013 at 12:52 PM
Hi Krisanne,

As per the Microsoft KB Article:

"Windows Update error 80240016 typically means that another installation is in progress."

Please check the below mentioned link for more details:

https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

Open this page using Microsoft Internet Explorer and try running the fixit provided on the website.

Do reply with results.
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