Dell laptop 3521 i3 ultrabook screen startup problem please help [Closed]

Report
Posts
4
Registration date
Thursday June 27, 2013
Status
Member
Last seen
July 3, 2013
-
Posts
2400
Registration date
Sunday September 23, 2012
Status
Moderator
Last seen
December 13, 2018
-
Hello, hope u all be fine . :)

i just bought a dell laptop 3521 i3 about 2 weeks ago.... and today it is giving me a problem.. when I press the power button the power indicator of the laptop turns on but the screen remains blank and black .. and the speaker give a strange sound like (tuk tuk) not constantly but periodicaly.. then when I hold the power button the laptop turn of and then when I again press the button the laptop turns on normally... I dont know what is this all goin on what is this problem .. just bought it only used it for 2 weeks ... n used it only for web browsing....
please help me with this I ll b really greatful . . .
regards.

3 replies

Posts
2400
Registration date
Sunday September 23, 2012
Status
Moderator
Last seen
December 13, 2018
519
Hi aimal_khan,

Please try to isolate where this sound is coming from. Check if there is any media in the Optical Drive. Also, ensure all the external peripherals including any pen drive(s) are disconnected.

If the above step doesn't work, please remove the AC Adapter and Battery then press and hold the power button for 10-15 seconds to release any "flea power" stored in the computer. Power on the computer and check if it works normally.

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
1
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 2942 users have said thank you to us this month

Posts
4
Registration date
Thursday June 27, 2013
Status
Member
Last seen
July 3, 2013

thanks Zohaib R for your reply.
the sound is coming from the speakers.
i tried what you advised me to do but the problem still persist.
still when I press the power button , the power light turns on and I checkd the dvd drive its working means power is cuming to it.. but nothing on screen and that same sound . and then I press and hold the power
it turn of again and when I repeat 2 3 times then it turns on normally.
please help me with this...
Posts
2400
Registration date
Sunday September 23, 2012
Status
Moderator
Last seen
December 13, 2018
519
Hi aimal_khan,

I request you to private message me the service tag of the system, registered owners name, address, and primary/alternate contact numbers.

To private message, click my user name Zohaib R and click "Write a message".

I would do my best to assist you further.

Awaiting your response!

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
1
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 2942 users have said thank you to us this month

Posts
4
Registration date
Thursday June 27, 2013
Status
Member
Last seen
July 3, 2013

thankx very much for you kind help Zohaib R .. I went to the provider from were I bought the laptop. . so they helped me to change the device .. they provided me a new laptop of the same modl.. problm solvd . . very very thankful to u thankx.
Posts
2400
Registration date
Sunday September 23, 2012
Status
Moderator
Last seen
December 13, 2018
519
Hi aimal_khan,

I am glad to know the problem is solved now. Please let me know if you need any further assistance.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6