Wifi connected but can't browse

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Thursday July 11, 2013
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Sunday September 23, 2012
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December 13, 2018
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I used to connect to my wifi at home, my modem packed up so I got a new one, exactly the same as the previous. I installed it and my SP confirmed that all the settings are correct. It connects but I can't browse the internet neither from my laptop or my tablet. I can connect to the wifi at work and other places with no problem with both my laptop and tablet. Can someone please help me with a solution. It is set to get IP address automatically.

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Sunday September 23, 2012
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December 13, 2018
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Hi Nefti,

Please try the below mentioned steps on your laptop and reply with results:

1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Check if "IPv4" and "Default Gateway" show a valid IP Address.
5. Ping the "IPv4" and "Default Gateway".
6. If you get response in the above step, type "ping www.dell.com" and check if there is response.
7. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
8. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
9. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then follow the steps suggested by xpcman and "Power Cycle" the router.
10. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer.
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