Trouble with Admin Password While in a Virus

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justsue59
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- Aug 7, 2013 at 05:22 PM
Ambucias
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- Aug 8, 2013 at 06:57 AM
I have a virus on my laptop with Windows 7 and I want to restore to factory but the laptop is saying I have an administrator password - but I do not - I am in safe mode with command prompt and cannot access the control panel. I tried to change the password thru command prompt but it did not work. How can I reset to factory? Thanks so much.

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Ambucias
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Aug 8, 2013 at 06:57 AM
We will try this:

1. Download this Rogue Killer, preferably from another computer but don't run it yet:

https://www.adlice.com/roguekiller/

2. Transfer Rogue Killer on a pen drive or flash drive.

3. Connect the pen drive.

4. Restart you machine in safe mode and choose safe mode with command prompt.

5. Type the letter of the volume of your pendrive, ie E:/>

(could be another letter)

6. you should see the files on your pendrive.

7. Type roguekiller and press enter the programme should open

8. Click on scan, once the scan is finished, click on delete

9. Close Roguekiller and type shutdown /r and press enter and click ok

10. Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

11. Download the following Adwcleaner created by Xplode

https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/

Launch it (for Windows 7 and 8, click right to run as administrator)
Click on delete

Ambucias
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