Any process related to Photoshop CS6 will slow laptop

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jong13 Posts 5 Registration date Friday March 22, 2013 Status Member Last seen August 23, 2013 - Aug 22, 2013 at 11:07 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Aug 23, 2013 at 05:31 PM
Hi there, I'm having this problem on photoshop. Before, my photoshop runs smoothly and i made lots of editing from it. I think this started when I am doing a multi layered file. I can't finish it so I just saved it's .psd file. Then just yesterday when I'm about to continue doing it, my laptop will go extremely slow and sometimes it will cause a blue screen when opening photoshop. Every software installed in it would run smoothly besides Photoshop. It seems like any process related to photoshop will slow my laptop. I tried looking for the properties of a .psd file, tried uninstalling photoshop. This made my laptop hang. I even scanned my drive c where photoshop is installed using avast antivirus and when it is scanning files from photoshop, the laptop also hung. I always resort in doing a hard reset because nothing will run after the processes related to photoshop. I want to uninstall photoshop for me to reinstall it again, maybe not but I can't find a way to do it.
Please help.

3 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,251
Aug 23, 2013 at 06:23 AM
Hello,

Fascinating but strange.

I suggest that we look for any virus.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on the "Configure" button.

7. Click on the Magnifying glass with the + sign.

8. Click on "Search"

Wait for the tool to finished (maybe a long time)

9. Close ZHPDiag.

10. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Ambucias
Moderator /Security Contributor
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jong13 Posts 5 Registration date Friday March 22, 2013 Status Member Last seen August 23, 2013
Aug 23, 2013 at 01:03 PM
Thanks for replying Ambucias,

Here is the download link http://speedy.sh/vKKqy/ZHPDiag.txt

I really hope you can help me.

Thanks again.
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,251
Aug 23, 2013 at 05:11 PM
Got it, please hold on while I read, study and analyse.
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,251
Aug 23, 2013 at 05:31 PM
Yes sir !

Just as I suspected your machine is just ramping with viruses, adware, Trojan Horses, hyjackers, you name it.

Where did you get all them pest ? UTorrent downloads!

I could help you and clean your machine, but, as a moderator who must uphold the Kioskea Charter, I can't. We only help people with legitimate software. In your case I have seen a "crack, key generator maker" which is also a malware.

Although you might be generally a honest person, I am terribly sorry but I am not allowed to help. I am afraid that you must find another avenue.

Good luck
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