How to recover document after virus scan

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Brainy100 Posts 70 Registration date Friday March 14, 2014 Status Member Last seen August 26, 2014 - Mar 19, 2014 at 08:30 AM
seekfast Posts 1 Registration date Saturday April 12, 2014 Status Member Last seen April 18, 2014 - Apr 18, 2014 at 04:26 AM
After virus scan i deleted the infected files, when i open the drive i can find any documents again. Please help is my aunty school exams.

2 replies

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Mar 19, 2014 at 11:02 AM
OK, let us think about your question. You removed files that were infected, and you want to know where they went? They were the infected files, right?

Or are all files gone?
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Brainy100 Posts 70 Registration date Friday March 14, 2014 Status Member Last seen August 26, 2014 5
Mar 19, 2014 at 04:16 PM
i did not remove it, i deleted the infected files. And when i opened the drive which i can behold no document was inside.
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Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Mar 19, 2014 at 04:38 PM
Dear Brainy,

Perhaps all the files in the drive were infected? Which drive was it?
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Brainy100 Posts 70 Registration date Friday March 14, 2014 Status Member Last seen August 26, 2014 5
Mar 19, 2014 at 05:16 PM
I connected external hard drive using usb cable, and it was drive F in the system.
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Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Mar 19, 2014 at 05:32 PM
@Brainy,

Virus Scan will do that to you. It will delete the whole thing with the virus without discrimination.

You can try this tool, it is very efficient, but with Virus Scan changes are slim

https://ccm.net/downloads/security-and-maintenance/5003-recuva/

Next time you have a USB virus, come to Kioskea.

You should vaccinate your usb's memory devices against virus.

Good luck
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Brainy100 Posts 70 Registration date Friday March 14, 2014 Status Member Last seen August 26, 2014 5
Mar 19, 2014 at 05:50 PM
Thanks
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seekfast Posts 1 Registration date Saturday April 12, 2014 Status Member Last seen April 18, 2014 1
Apr 18, 2014 at 04:26 AM
Hi Brainy,

1. Do you have backup of the data of your computer?
2. Do you have any antivirus software installed on your computer?



After the virus is removed, you might need to reinstall some software or restore lost information.

Let's follow these methods & check if it helps.


Method 1
a) You may search for the files & programs by typing the name of the file, or based on its tags, file type.
For more information, refer to this link: How to Search for Files and Folders in Windows XP
b) If the files & program are present, you may create new shortcuts or pin to Start menu.
For more information, refer to these links.
Add a Shortcut to Your Desktop
To add selected items to the Start menu
How to Customize the Start or Programs Menu


Method 2
To unhide files, you may follow this link & check if it helps.
To display hidden files and folders

Method 3
If you are not able to find the files or program, you may use your favorite search engine and download any third party data recovery software. There is no recovery tool from Microsoft to retrieve the lost data.
Note: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Method 4
a) I would recommend you to run an online virus scan from the link given below & check if the issue persists.
Microsoft Safety Scanner
Additionally, make sure that you have the latest update for the antivirus software installed on your machine, so that it works properly.
b) You may also download & run Microsoft Security Essentials on your machine.


Hope the information helps.
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