Locked out of yahoo mail and my security question do not match

Closed
james jones - Mar 30, 2014 at 04:43 AM
2011N2 Posts 15850 Status Security contributor - Mar 30, 2014 at 06:14 AM
Hello,
need to reset password to access ***@***


Related:

1 response

2011N2 Posts 15850 Status Security contributor 39
Mar 30, 2014 at 06:14 AM
Hello,

Go to this page to contact customer care, fill the form and wait for the answer :

https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

or

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

Select password and sign in

Select forgot secret questions and answers

Click on the envelope

Fill the form

Good luck

Gabriel.