I can't browse for the life of me

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OldManJenkins Posts 1 Registration date Sunday June 1, 2014 Status Member Last seen June 1, 2014 - Jun 1, 2014 at 12:12 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 4, 2014 at 05:35 PM
I have a new Acer laptop that I've been using since Christmas. It's had no problems with connecting to Internet or loading pages till a couple months ago. It still says it's connected and I can get on google and even search for something but the second it has to load something i.e Netflix or YouTube it just loads forever and nothing ever happens. It used to be high speed and now it never actually loads any pages. If someone could please help me out I'd really appreciate it
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Jun 4, 2014 at 05:35 PM
Hello

Try to start in safe mode with networking (tapping F8 just after start) Select safe mode with networking. Your browser should now work.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on Full options.

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.
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