Virus
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mel
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9 Nov 2014 à 13:04
2011N2 Posts 13379 Registration date Saturday 29 January 2011 Status Security contributor Last seen 24 December 2016 - 10 Nov 2014 à 01:29
2011N2 Posts 13379 Registration date Saturday 29 January 2011 Status Security contributor Last seen 24 December 2016 - 10 Nov 2014 à 01:29
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1 response
2011N2
Posts
13379
Registration date
Saturday 29 January 2011
Status
Security contributor
Last seen
24 December 2016
39
10 Nov 2014 à 01:29
10 Nov 2014 à 01:29
Hello,
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista and Win 7 users, click right to ensure you execute with admin right)
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).
4. Double click on the short cut ZHPDiag on your Destktop.
5. If you need to change the language, click on the little house, (bottom right) and change to English
6. Click on Full.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
Gabriel.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista and Win 7 users, click right to ensure you execute with admin right)
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).
4. Double click on the short cut ZHPDiag on your Destktop.
5. If you need to change the language, click on the little house, (bottom right) and change to English
6. Click on Full.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
Gabriel.
