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ZHPDiag

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Priaulx Posts 2 Registration date Thursday February 12, 2015 Status Member Last seen February 13, 2015 - Feb 12, 2015 at 08:21 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 14, 2015 at 04:17 AM
Hello there, i have been having trouble with my computer lately. I have tried everything and this is something i dont know how to read or work. I have done a scan and have posted it here http://speedy.sh/z4s9q/ZHPDiag2015.txt . If anyone at all could help me i would greatly appreciate it. Thanks so much. Priaulx

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Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Feb 13, 2015 at 05:19 AM
Hello,

Thank you for the report.

Can you explain the trouble you are experiencing?
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Priaulx Posts 2 Registration date Thursday February 12, 2015 Status Member Last seen February 13, 2015
Feb 13, 2015 at 10:50 PM
Thanks for reply, yes i,m having strange things happen mostly with Google chrome. Like pages not loading and the main Google site i think is a fake...well almost sure it is. One more thing happens sometime is that my antivirus didn't start a few times and some icons would not open the program up. That has not happened in awhile like a week but the Google chrome happens all the time and im afraid it checking passwords and stuff. If you could help at all that would be nice. I have tried junk ware removal tool, Microsoft emergency response tool, RogueKillerX64, TDSS rootkit removal tool, Microsoft malicious software tool removal, Microsoft defender and finally Kaspersky. It found a few things but i got rid of what it detected. Running window 8. Any help or advice would be great. Thanks so much for your response Paul
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Answer 2 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Feb 14, 2015 at 04:17 AM
Hi

Please follow these two steps:


AdwCleaner is a tool created specifically for disinfection of adware:
  • Download AdwCleaner (by Xplode) on the desktop.
  • Launch the program and click on Remove and for the scan to be completed. You may need to restart the computer after the scan.
  • Once the removal procedure is complete, a report will be generated.

Malwarebytes' Anti-Malware


Malwarebytes' Anti-Malware is a disinfection tool known for its effectiveness. It can help remove residue left behind after a scan with AdwCleaner, or handle other types of infections.
  • Download and install Download Malwarebytes' Anti-Malware
  • Make update (Click on the "Updates" tab and then "Search for updates").
  • Launch a full scan.
  • Once the scan is complete, click on "Show results".
  • Select all detected items (some are not checked by default) and click "Remove Selected". If prompted to restart the PC, accept!


Good luck and let me know
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