Forgot password

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rapy - Feb 19, 2015 at 05:07 AM
Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

- Apr 3, 2015 at 04:00 PM

Hello,
Yes, i also forgot my yahoo password. Everytime i want to recover it with my alternate email or security question, you always send it to my old mobile number. The old number that i used to register is no longer available, i dont know what to do. Please we need your help. Will you kindly send it to facebook (***@***) or any other way. We hope you will give us some attention. Thank you!

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1 reply

Answer 1 / 1

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,293
Feb 19, 2015 at 05:18 AM

Hello

"you always send it to my old mobile number" we never did that and we will not send anything to you!

You must contact Yahoo Costumer Care using this form explaining your issue: (click on e-mail)

https://io.help.yahoo.com/contact/index?page=oops
Good luck

rapy
Feb 20, 2015 at 02:19 AM

Sir/mam, its always like that. Even if i want to recover my password using my security questions,my old number appears and it says the code has been sent to your mobile number.

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,293 > rapy
Feb 20, 2015 at 05:02 AM

So have you written to Yahoo explaining your issue?

rapy
Apr 3, 2015 at 11:48 AM

Yup. But no reply. Are they going to delete it? It's been a few months.

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,293 > rapy
Apr 3, 2015 at 04:00 PM

They take a very long time to answer.

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