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1 response
jack4rall
Posts
6428
Registration date
Sunday June 6, 2010
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July 16, 2020
Mar 16, 2015 at 11:08 PM
Mar 16, 2015 at 11:08 PM
Hello,
Try this 1
Connect your external hard drive --> Click on "Start" --> In search bar,
type devmgmt.msc and press Enter. "Device Manager" will be opened.
Is there any yellow mark?
Good Luck
Try this 1
Connect your external hard drive --> Click on "Start" --> In search bar,
type devmgmt.msc and press Enter. "Device Manager" will be opened.
Is there any yellow mark?
Good Luck
Mar 16, 2015 at 11:37 PM
Yes.
Mar 16, 2015 at 11:47 PM
Let us know what it says? Is it "Unknown Device"? Also let us know your external hard drive brand name and model number,
Good Luck
Mar 17, 2015 at 12:16 AM
It shows "Unknown Device". My external hard drive brand name is "Seagate"
Model : Expansion 500 gb
Thank you
Mar 17, 2015 at 05:29 AM
Try this 1
1) Right-click on the "Unknown Device" --> Select the option "Update Drivers" and follow the on-screen instructions. Check if it's able to detect the drivers.
2) If the problem still exists then click on the below hyperlink and follow the instructions.
https://support.microsoft.com/en-us/help/2528984/functionality-issues-on-usb-devices-that-are-connected-to-a-windows-7
First create a system restore point and then download the hotfix. which is for Windows 7 which has intel platform.
Good Luck
Mar 17, 2015 at 11:44 PM
Which hot fix wanna download?
Thank you