My external hard disk not detecting in my PC

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san - Mar 16, 2015 at 10:46 AM
 san - Mar 17, 2015 at 11:44 PM
Hello,

my external hard disk not detecting in my lap and PC. but it is detecting in others lap. i don't know whats wrong with it. plz help me out.

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1 response

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Mar 16, 2015 at 11:08 PM
Hello,

Try this 1

Connect your external hard drive --> Click on "Start" --> In search bar,

type devmgmt.msc and press Enter. "Device Manager" will be opened.

Is there any yellow mark?

Good Luck
Hello,
Yes.
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Mar 16, 2015 at 11:47 PM
Hello,
Let us know what it says? Is it "Unknown Device"? Also let us know your external hard drive brand name and model number,
Good Luck
san > jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Mar 17, 2015 at 12:16 AM
Hello,
It shows "Unknown Device". My external hard drive brand name is "Seagate"
Model : Expansion 500 gb

Thank you
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Mar 17, 2015 at 05:29 AM
Hello,
Try this 1
1) Right-click on the "Unknown Device" --> Select the option "Update Drivers" and follow the on-screen instructions. Check if it's able to detect the drivers.
2) If the problem still exists then click on the below hyperlink and follow the instructions.
https://support.microsoft.com/en-us/help/2528984/functionality-issues-on-usb-devices-that-are-connected-to-a-windows-7
First create a system restore point and then download the hotfix. which is for Windows 7 which has intel platform.
Good Luck
san > jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Mar 17, 2015 at 11:44 PM
Hello,
Which hot fix wanna download?

Thank you