My external hard disk not detecting in my PC [Closed]

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 san -
Hello,

my external hard disk not detecting in my lap and PC. but it is detecting in others lap. i don't know whats wrong with it. plz help me out.

1 reply

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6428
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Sunday June 6, 2010
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July 16, 2020

Hello,

Try this 1

Connect your external hard drive --> Click on "Start" --> In search bar,

type devmgmt.msc and press Enter. "Device Manager" will be opened.

Is there any yellow mark?

Good Luck
Posts
6428
Registration date
Sunday June 6, 2010
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Hello,
Let us know what it says? Is it "Unknown Device"? Also let us know your external hard drive brand name and model number,
Good Luck
>
Posts
6428
Registration date
Sunday June 6, 2010
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July 16, 2020

Hello,
It shows "Unknown Device". My external hard drive brand name is "Seagate"
Model : Expansion 500 gb

Thank you
Posts
6428
Registration date
Sunday June 6, 2010
Status
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Last seen
July 16, 2020

Hello,
Try this 1
1) Right-click on the "Unknown Device" --> Select the option "Update Drivers" and follow the on-screen instructions. Check if it's able to detect the drivers.
2) If the problem still exists then click on the below hyperlink and follow the instructions.
https://support.microsoft.com/en-us/help/2528984/functionality-issues-on-usb-devices-that-are-connected-to-a-windows-7
First create a system restore point and then download the hotfix. which is for Windows 7 which has intel platform.
Good Luck
>
Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,
Which hot fix wanna download?

Thank you

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