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Hello,
I'm trying to access my Yahoo email account (ba*****l). Last night after I signed in, I was prompted to answer the security question (which I've never had to do before). I answered the question correctly but it would not accept my answer. I tried both with CAPS and no CAPS. I was locked out for 12 hours but need to access the account in time for a meeting I have tonight. I am the secretary for a softball league and this is an email that has been passed down over the years to the current secretary. I've been using the account as secretary for two years already so I'm not sure why this happened all of the sudden. Hopefully you can help!
Diane Bourbeau
I'm trying to access my Yahoo email account (ba*****l). Last night after I signed in, I was prompted to answer the security question (which I've never had to do before). I answered the question correctly but it would not accept my answer. I tried both with CAPS and no CAPS. I was locked out for 12 hours but need to access the account in time for a meeting I have tonight. I am the secretary for a softball league and this is an email that has been passed down over the years to the current secretary. I've been using the account as secretary for two years already so I'm not sure why this happened all of the sudden. Hopefully you can help!
Diane Bourbeau
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1 response
xpcman
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Mar 26, 2015 at 02:57 PM
Mar 26, 2015 at 02:57 PM
Your account password was probably too easy to guess. Which someone did and then changed it and the security questions. Without knowledge of the alternate email account and/or the associated phone number you probably stand zero chance of recovering the account.
Mar 26, 2015 at 04:04 PM
Mar 26, 2015 at 04:15 PM
We're here every day 7:00 AM ET to 11:00 PM ET.
From the U.S. or Canada, call us toll-free at 1-800-318-0612.
Mar 26, 2015 at 04:27 PM