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Suddenly FB not allowing my 7 years old username [Solved/Closed]

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 - - Latest reply: Ambucias
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 - May 2, 2015 at 04:34 AM
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Hi all
I came across strange problem Suddenly I cant log in at facebook I have 7 yeras old account with my own original name and surname , I use to interact with my family friends and interaction with my fellow expats etc Now today suddenly they didnt accept my login and ask me to change my username with valid copy of my IDs
How do I overcome this strange problem ,,How secure is to give my ID copies to FB Team ?

PLS HELP

thanks
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9 replies

Report Respond to Ambucias
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Thank you
Hello

It seems that your account has been hacked.

Try this
First go to this page:,

Click on the below link. You can find all the information
https://www.facebook.com/hacked

http://www.facebook.com/help/security

http://www.facebook.com/help/?page=203917589649396
http://www.facebook.com/help/?page=300789493279529&ref=hcsubnav
If your Account Has Been Hacked And You Have Access To your Login Email
If your Account Has Been Hacked And Your Login Email Has Been Changed
If Your Account Has Been Hacked and You Don't Have Access To Your Login Email
Click on security then on Hacked accounts
Report Respond to kizley
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Thank you
Thanks for the reply,i have tried all the above mentioned procedures but I cant login.I have access to my email and getting notification about friends posts etc but I cant login.Whenver I give the paßsword I get the message 'first we will take a look at your documents and will let you know as soon as we make a decision'
I m very worried about my account and dont know where to contact facebook team
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Ambucias
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This sounds fishy! Did you ever submit documents to Facebook?
Report Respond to Ambucias
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Thank you
I suggest you read this article:

http://www.makeuseof.com/tag/recover-facebook-account-longer-log/
Report Respond to kizley
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Thank you
These are the screeshots of facebbok messages I got

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kizley
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No ambuciss I have never submitted any document.My account is private and mostly used for family and friends interaction have around 200 freinds and few cooking related groups...thats all
Report Respond to oceanstech
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Thank you
Yeah..i have passed through with the same problem.
But now its solved..
You just have to give the answers of FB security questions.
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kizley
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THanks Ocean for the reply , meanwhile I have changed my password twice , I can still change my password but Facebook is not allowing me to log in , whenever I try to log in I get the message ''We'll take a look at your documents and will let you know as soon as we've made a decision.''
Report Respond to Ambucias
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Thank you
Hello

What is the Facebook reply e-mail address?
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kizley
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they send me email by this address info+of76dm2.aeas6tuy4e@support.facebook.com
Report Respond to kizley
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Thank you
Finally issue is resolved my Facebook account is accessible now. I have submitted my residence permit for verification of my name and DOB

THey send me one form
https://www.facebook.com/help/183256078471165/?ref=cr
and my account is back

Thanks all for the help
Report Respond to kieferschild
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Thank you
You let a 7 year old access Facebook?

Facebook's rules state that you must be 13 or older to register.

https://www.facebook.com/help/210644045634222
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kizley
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hey u get me wrong...my FB account is 7 yr old I created in 2008
i m many times multiplied by 7
:P
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kieferschild
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 > kizley
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My bad - I only read the title.
Report Respond to Ambucias
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Thank you
Hello Kizley,

Thank you very much for your feedback which will certainly help others.

P.S. How long did it take for Facebook to answer you?
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kizley
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It took around 40 hrs to get back my account FB team contacted 5 times in total.They were two sepatate teams may be because of different time zone.First I submitted random documents like ticket booking etc,which they did not accepted and then I submitted valid ID and within minutes my account was back
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Ambucias
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 > kizley
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Thank you
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