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Suddenly FB not allowing my 7 years old username

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kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015 - Apr 30, 2015 at 01:32 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 2, 2015 at 04:34 AM
Hi all
I came across strange problem Suddenly I cant log in at facebook I have 7 yeras old account with my own original name and surname , I use to interact with my family friends and interaction with my fellow expats etc Now today suddenly they didnt accept my login and ask me to change my username with valid copy of my IDs
How do I overcome this strange problem ,,How secure is to give my ID copies to FB Team ?

PLS HELP

thanks
Related:

9 responses

Answer 1 / 9
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Apr 30, 2015 at 05:15 PM
Hello

It seems that your account has been hacked.

Try this
First go to this page:,

Click on the below link. You can find all the information
https://www.facebook.com/hacked

http://www.facebook.com/help/security

https://www.facebook.com/help/149190625213449
https://www.facebook.com/help/1058033620955509
If your Account Has Been Hacked And You Have Access To your Login Email
  • Go here: https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery

If your Account Has Been Hacked And Your Login Email Has Been Changed
If Your Account Has Been Hacked and You Don't Have Access To Your Login Email
Click on security then on Hacked accounts
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Answer 2 / 9
kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
Apr 30, 2015 at 05:43 PM
Thanks for the reply,i have tried all the above mentioned procedures but I cant login.I have access to my email and getting notification about friends posts etc but I cant login.Whenver I give the paßsword I get the message 'first we will take a look at your documents and will let you know as soon as we make a decision'
I m very worried about my account and dont know where to contact facebook team
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Apr 30, 2015 at 05:57 PM
This sounds fishy! Did you ever submit documents to Facebook?
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Answer 3 / 9
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Apr 30, 2015 at 06:03 PM
I suggest you read this article:

https://www.makeuseof.com/tag/recover-facebook-account-longer-log/
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Answer 4 / 9
kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 1, 2015 at 02:30 AM
These are the screeshots of facebbok messages I got

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kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 1, 2015 at 02:33 AM
No ambuciss I have never submitted any document.My account is private and mostly used for family and friends interaction have around 200 freinds and few cooking related groups...thats all
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Answer 5 / 9
oceanstech Posts 2 Registration date Friday May 1, 2015 Status Member Last seen May 1, 2015
May 1, 2015 at 02:34 AM
Yeah..i have passed through with the same problem.
But now its solved..
You just have to give the answers of FB security questions.
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kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 1, 2015 at 03:16 AM
THanks Ocean for the reply , meanwhile I have changed my password twice , I can still change my password but Facebook is not allowing me to log in , whenever I try to log in I get the message ''We'll take a look at your documents and will let you know as soon as we've made a decision.''
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Answer 6 / 9
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
May 1, 2015 at 06:35 AM
Hello

What is the Facebook reply e-mail address?
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kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 1, 2015 at 10:08 AM
they send me email by this address info+of76dm2.aeas6tuy4e@support.facebook.com
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Answer 7 / 9
kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 1, 2015 at 10:10 AM
Finally issue is resolved my Facebook account is accessible now. I have submitted my residence permit for verification of my name and DOB

THey send me one form
https://www.facebook.com/help/183256078471165/?ref=cr
and my account is back

Thanks all for the help
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Answer 8 / 9
Blocked Profile
May 1, 2015 at 10:10 AM
You let a 7 year old access Facebook?

Facebook's rules state that you must be 13 or older to register.

https://www.facebook.com/help/188157731232424
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kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 1, 2015 at 10:13 AM
hey u get me wrong...my FB account is 7 yr old I created in 2008
i m many times multiplied by 7
:P
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Blocked Profile > kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 1, 2015 at 10:17 AM
My bad - I only read the title.
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Answer 9 / 9
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
May 1, 2015 at 04:30 PM
Hello Kizley,

Thank you very much for your feedback which will certainly help others.

P.S. How long did it take for Facebook to answer you?
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kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 2, 2015 at 03:19 AM
It took around 40 hrs to get back my account FB team contacted 5 times in total.They were two sepatate teams may be because of different time zone.First I submitted random documents like ticket booking etc,which they did not accepted and then I submitted valid ID and within minutes my account was back
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163 > kizley Posts 9 Registration date Thursday April 30, 2015 Status Member Last seen May 2, 2015
May 2, 2015 at 04:34 AM
Thank you
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