The screen is black and doesn't do anything

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Jennypenny Posts 2 Registration date Saturday June 13, 2015 Status Member Last seen June 13, 2015 - Jun 13, 2015 at 12:15 PM
Jennypenny Posts 2 Registration date Saturday June 13, 2015 Status Member Last seen June 13, 2015 - Jun 13, 2015 at 12:44 PM
Hello,

My mom has a Toshiba Satellite C55t-A5123 and yesterday my mom's laptop froze so i signed her out and when i did i got a blank screen. She just closed it and went to bed. When she went to use it this morning all she got as a black screen. What do i do to fix it?


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1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jun 13, 2015 at 12:41 PM
You can try the "hard reboot" procedure:
1. detach the charger and remove the battery
2. press and hold down the start button for 60 seconds
3. replace the battery and attach the charger
4. try a normal start

Good Luck
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Jennypenny Posts 2 Registration date Saturday June 13, 2015 Status Member Last seen June 13, 2015
Jun 13, 2015 at 12:44 PM
I'm having trouble getting the battery out
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