The screen is black and doesn't do anything

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Saturday June 13, 2015
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Posts
2
Registration date
Saturday June 13, 2015
Status
Member
Last seen
June 13, 2015
-
Hello,

My mom has a Toshiba Satellite C55t-A5123 and yesterday my mom's laptop froze so i signed her out and when i did i got a blank screen. She just closed it and went to bed. When she went to use it this morning all she got as a black screen. What do i do to fix it?


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Wednesday October 8, 2008
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June 15, 2019
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You can try the "hard reboot" procedure:
1. detach the charger and remove the battery
2. press and hold down the start button for 60 seconds
3. replace the battery and attach the charger
4. try a normal start

Good Luck
Posts
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Saturday June 13, 2015
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June 13, 2015

I'm having trouble getting the battery out