Help! Virus told me i have to pay money to get my files back

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Hello,


Hello i have a HP Pavilion 17 e118nr with windows 8.1 pro. I have a virus that is taking it over. It told me i have to pay money to get my files back becuase they were encrypted. I have a lot of knoledge with computers but have no clue how to fix this problem the way i need to... I dont have any blank cds or windows cds, no flash drives, no nothing. I also tried to restore it through windows and system restore but they messed up my restore point.. And they encripted my windows reset files. All i need help with is getting rid of this [bleep] virus. This is what my task manager looks like.... https://prnt.sc/7qry6e I have a pretty beefy laptop and for all of it to be at almost 100 at all times. I cant really do much on it except browse the internet ( which is still a pain in the a$$ to do ) I dont care about the encripted files either their all usless to me

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Posts
47367
Registration date
Monday February 1, 2010
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Moderator
Last seen
September 1, 2021
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To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag2 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on Full.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
Ambucias
Moderator and Virus/Security Contributor