Adobe Reader Error 0:104 [Solved/Closed]

Antonbro 1 Posts Saturday November 21, 2015Registration date November 21, 2015 Last seen - Nov 21, 2015 at 06:13 AM - Latest reply: BashirYazbik 58 Posts Monday November 9, 2015Registration date December 6, 2015 Last seen
- Nov 21, 2015 at 09:19 AM
One of my users is having a strange issue. When she tries to open a PDF file from within Internet Explorer 8 using Adobe Acrobat Reader X (latest version) it pops up a small grey error windows saying:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (0:104)

Then the user hits ok and its just a grey screen. Ive went into addons and made sure all the helper objects are enabled for Adobe, even disabling them all gives the same result.

Now if the user tries to access the file like 10x, eventually it will open up but this keeps happening. Even reinstalled the application and same outcome.

Any ideas?
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1 reply

BashirYazbik 58 Posts Monday November 9, 2015Registration date December 6, 2015 Last seen - Nov 21, 2015 at 09:19 AM
0
Thank you
Antonbro,

Please use one of the following solutions:
1- Make sure you have just one version of Adobe installed.

2- uninstall Reader
disable virus protection
install Reader
enable virus protection

3- https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html

Good Luck