I have no idea what to do can someone please explain step by step. I am not good at fixing computers i know nothing much just how to turn them on, surf the web, do my work, and turn them off. Someone please help. Once this pops up on my screen it then says DELL then reparing and then the screen goes all black. It never gives me the option to press anything. I am using a Dell inspiron 15 3000 series.