Hibernating

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Ophelia - Mar 5, 2016 at 03:02 AM
 Ophelia - Mar 5, 2016 at 03:09 AM
Hello, pls I know nothing or less about computers. Last nigt I ask someone to shut down my laptop for me and give it to me. When she gave it to me , I saw "hibernating" on my lock screen. Waited a while for it to complete that process but null. So I switched it ff. Then this morning I turned it on, still "hibernating" on the locked screen. I closed the laptop without switching it off. And raised the screen up again , now the screen turned blue with nothing written on it except the mouse pointer. What should I do pls



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My laptop is Toshiba the latest brand (windows 10)
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