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Only a black screen

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RM - Mar 27, 2016 at 02:50 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 27, 2016 at 06:28 PM
Hello,
i have a dell insprion 3521 laptop and my antivirus detected some malwares and deleted them and asked me to restart it , when restarted and entered my password only a black screen showed with a small white rectangular with windows written in it that can be moved
pleeeeeeease help me i dont know what to do


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4 responses

Answer 1 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 27, 2016 at 04:55 PM
What is your operating system?

Can you boot in safe mode with networking ?
0
RM
Mar 27, 2016 at 05:36 PM
Windows 10, no still the same black screen with the small rectangular, is it my windows that crushed? Because of viruses? is it possible that viruses hit the C? Plz reply me as soon as u could
Thnxs alot
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Answer 2 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 27, 2016 at 05:50 PM
Please confirm that you have tried and still can't you boot in safe mode with networking ?
0
RM
Mar 27, 2016 at 05:54 PM
Yes I've tried, typed my password after the welcome screen, appears the black one
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Answer 3 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 27, 2016 at 06:03 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
0
RM
Mar 27, 2016 at 06:08 PM
I just tried, still the same black screen but this time it appeared once I pressed the power button
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Answer 4 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 27, 2016 at 06:28 PM
Sorry but this one has me. I have never heard of this kind of virus and I have seen all kinds of them.

The only thing left for me to recommend is try to restore to factory settings. You may lose data but, you may agree that it's better than nothing.

Here is how to restore it:

https://ccm.net/faq/4189-restore-dell-laptop-to-factory-settings

Since you have a black screen Start with no 2

Good luck
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