Passport Ultra won't unlock
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TheIntellectual
-
Apr 8, 2016 at 10:02 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Apr 11, 2016 at 03:22 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Apr 11, 2016 at 03:22 AM
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1 response
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Apr 11, 2016 at 03:22 AM
Apr 11, 2016 at 03:22 AM
Hi TheIntellectual,
I am sorry for any inconveniency caused by your My Passport drive. Could you check in Disk Management if the drive appears with correct file format and drive letter? As far as I understood all the files are visible but not accessible. Is that correct? I suggest you to change the drive’s letter from Disk Management and try again.
I also recommend you to check the drive on another PC and with another USB cable. It can really be helpful if you try it on another OS too. Try a Linux Live version because it shows good results and no installation is needed. Let me know if there is any progress!
Hope this helps
I am sorry for any inconveniency caused by your My Passport drive. Could you check in Disk Management if the drive appears with correct file format and drive letter? As far as I understood all the files are visible but not accessible. Is that correct? I suggest you to change the drive’s letter from Disk Management and try again.
I also recommend you to check the drive on another PC and with another USB cable. It can really be helpful if you try it on another OS too. Try a Linux Live version because it shows good results and no installation is needed. Let me know if there is any progress!
Hope this helps
