Forgot password and have a new phone number

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Karen Weeks - Apr 29, 2016 at 05:34 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 1, 2016 at 04:28 PM
Hello,

I have forgot my yahoo mail password and have a new phone number, the old number is no longer active, can you please help

Thanks
Karen Weeks

2 responses

Blocked Profile
Apr 29, 2016 at 05:35 PM
Have you looked at Yahoo support yet? Check this out and see if it helps:
https://help.yahoo.com/kb/account?redirect=true
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Apr 29, 2016 at 05:37 PM
Sorry Karen, you will not be able to recover your account. You should have made changes to your account before changing numbers.

If the Password Helper says that your password can't be reset online - If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. I know it can be frustrating to see the fail page, but in these rare cases, I recommend creating a new account.
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I dont know how to make changes to my account before I got new phone number how can I recover my messages on yahoo email account if I create new account, thanks angela
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164 > Angie
May 1, 2016 at 04:28 PM
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