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Explorer.exe error and black screen

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Alexx - Aug 16, 2016 at 09:40 AM
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Aug 16, 2016 at 03:37 PM
Hello,
I should tell you all that I am not good at tech or computers, so please bare with me.
My disc was recently cleaned. I restarted my pc and I received an error "explorer.exe application error"
There was also a dll error C:\Windows\system32\WerConCpl.dll

My screen is black, however, I can use the internet via the task manager. When I tried to find explorer.exe in the task manager, the error message came up again.
Any advice?
thank you.


1 reply

Answer 1 / 1
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Aug 16, 2016 at 03:37 PM
It appears you had a malware infection and the "clean" process removed some infected files.

I found these instructions to repair the WerConCpl.dll error:
(( please note that with limited computer knowledge you should probably not attempt this))

Step 1: Manually Register Werconcpl.dll Using Microsoft Register Server
OpenStep 2: Repair Invalid Werconcpl.dll Registry Entries
OpenStep 3: Remove Werconcpl.dll from the Windows Recycle Bin
OpenStep 4: Conduct a Full Malware Scan of Your PC
((steps removed))
OpenStep 8: Run Windows System File Checker ("sfc /scannow")
OpenStep 9: Install All Available Windows Updates

A more drastic solution is to back-up your files to an external drive and restore the PC to it's factory state.
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