Laptop Password Protected - How to format

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Ghost - Sep 11, 2016 at 10:54 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Sep 12, 2016 at 05:14 PM
Hello,
So we have a laptop with a rat connected to my husband abroad. Recently he set up a rat pass for our laptop because our kids always play with it and he forgot what it was. So now, we can't open it. How do I format this? The laptop is Acer Aspire One


2 replies

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,233
Sep 12, 2016 at 05:14 PM
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

Moderator
1
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
Sep 12, 2016 at 04:01 AM
Hi Ghost,

Could you please clarify one thing: you would like to format the PC or to bypass the password? You will be able to use the laptop, if you reinstall the OS. In that case you will lose all data stored on the primary partition but the computer will be accessible again.
If you are using the PC with a Microsoft Account you may be able to recover the password. Please check this article from the Microsoft forum for some more suggestions and details:

https://support.microsoft.com/en-us/windows/change-or-reset-your-windows-password-8271d17c-9f9e-443f-835a-8318c8f68b9c

Hope this helps

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