Host YYY.hotmail.com [65.55.37.120]: 550 SC-001 (COL004-MC4F13) [Closed]

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 Alexandre50100 -
Hello !

When people register on my job-board, they have to confirm their mail address by clicking on a link they receive in a mail automatically delivered.

It's working perfectly for gmail addresses but for hotmail/outlook/live mail addresses it's not working...

I receive the mail below and it's a BIG ISSUE because people can't confirm their registration ... :


[i]This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

***@***
SMTP error from remote mail server after MAIL FROM:<***@***> SIZE=2315:
host mx3.hotmail.com [65.55.92.168]: 550 SC-001 (SNT004-MC3F2) Unfortunately, messages from 82.165.134.61 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

------ This is a copy of the message, including all the headers. ------

Return-path: <***@***>
Received: from [127.0.0.1] (helo=infongd6492.rtr.kundenserver.de)
by s610188255.onlinehome.fr with esmtp (Exim 4.72)
(envelope-from <***@***>)
id 1bT1lM-0001k4-DT
for ***@***; Fri, 29 Jul 2016 08:59:16 +0200
Received: from 197.96.188.98 (IP may be forged by CGI script)
by infongd6492.rtr.kundenserver.de with HTTP
id 0XKNip-1bG75m1gxC-015tny; Fri, 29 Jul 2016 08:59:16 +0200
X-Sender-Info: <***@***>
Precedence: bulk
X-Apache-Env: www-ip="MTk3Ljk2LjE4OC45OA==";helo="aW5mb25nZDY0OT
IucnRyLmt1bmRlbnNlcnZlci5kZQ==";script="L3dwLWFkbW
luL2FkbWluLWFqYXgucGhw"
To: ***@***
Subject: Congratulation! You've successfully created an account on [XXXX]
Date: Fri, 29 Jul 2016 06:59:16 +0000
From: XXXX <***@***>
Message-ID: <***@***>
X-Mailer: PHPMailer 5.2.14 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit

Dear ***@***,<br/>
Thank you for registering an account on XXXX as a candidate. You can start searching for your expected jobs or create your resume now.
<br/><br/>
Best regards,<br/>
XXXX[/i]

Could you please help me to fix this issue? It's impossible to contact hotmail/outlook/microsoft and I didn't find the solution on internet.

Thank you very much ! ;)


2 replies

Posts
48725
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 23, 2020
15,201
Hi

The error 550 SC-001 indicates the following:

Outlook.com mail disallowed for non-compliance with the Microsoft policy. The refusal may be due to the presence of characteristics of spam in content or reputation of the IP address or domain. If you are not the administrator of the mail system or network, contact your email provider or Internet service to get help.

Hello,

Yes but here is the mail and as you can see there is nothing special, no spam characteristics... Furthermore, It's impossible to contact hotmail, I've contacted one and one my Internet service but they told me to contact hotmail :

Dear,<br/><br/>\n
Thank you for registering an account on %1$s. \n
Please <a href="%2$s" rel="nofollow" target="_blank">click here</a> or or use the following copy paste link to confirm this email address.<br/>\n
%3$s\n
<br/><br/>\n
See you soon on <a href="www.myexpatjob.com" rel="nofollow" target="_blank">MyExpatJob</a>,<br/>\n
<br/>\n
YourExpaTeam\n
<br/><br/>\n
<a><img style="width:140.33px; height:70px" src="http://www.myexpatjob.com/wp-content/uploads/2016/01/my_e_j_LOGO_final_2_300DPI_blue-03.png" alt="Job-board for expatriates, impatriates and international profiles"></a><br/><br/>\n
<span class="phone" style="font-size: 10px;">Job-board for expatriates, impatriates and international profiles: <a href="http://www.myexpatjob.com/fr" rel="nofollow" target="_blank">www.myexpatjob.com</a></span><br/><br/>\n
\n
<a href="http://www.facebook.com/myexpatjob" rel="nofollow" target="_blank" style="padding-right: 10px;;"><img style="width:25px; height:25px; border-radius: 12px;" href="http://www.facebook.com/myexpatjob" target="new" src="http://www.myexpatjob.com/wp-content/uploads/2016/03/index.png"></a><a href="http://www.twitter.com/myexpatjob" rel="nofollow" target="_blank" style="padding-right: 10px;"><img style="width:25px; height:25px; border-radius: 12px;" target="new" src="http://www.myexpatjob.com/wp-content/uploads/2016/03/inddex.jpg"></a><a href="https://www.linkedin.com/company/myexpatjob" rel="nofollow" target="_blank" style="padding-right: 10px;"><img style="width:25px; height:25px; border-radius: 12px;" target="new" src="http://www.myexpatjob.com/wp-content/uploads/2016/03/indfex.png"></a><a href="https://www.youtube.com/channel/UC0w32iTlA05tGVjDLYDfpTQ" rel="nofollow" target="_blank"><img style="width:25px; height:25px; border-radius: 0px;" target="new" src="http://www.myexpatjob.com/wp-content/uploads/2016/03/inddsex.png"></a>