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" get back into my phone"

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edmund707 Posts 1 Registration date Thursday November 10, 2016 Status Member Last seen November 10, 2016 - Nov 10, 2016 at 11:17 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 11, 2016 at 04:58 AM
I accidently factory reseted my samsung J7 and I forgot my password ro my google account that is recognized as the owners account on the phone what do I do to get access to my phone im lockef on the google log in screen and cant get pass that my phone still has service and supposedly my num is a landline but it's actually metropcs

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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 11, 2016 at 04:58 AM
Greetings,

I would love to help you, but you must be able to prove that you are the phone's legitimate owner and you can't. Everyday mobiles are stolen, although you may be honest, we do not wish to help potential criminals.

Please refer to the following FAQ regarding your phone's unlocking:

https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards

Regards

Moderator
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