Lost password and recovery information [Solved/Closed]

davisalison2 - Dec 23, 2016 at 09:12 AM - Latest reply: Ambucias 51807 Posts Monday February 1, 2010Registration dateModeratorStatus May 24, 2018 Last seen
- Dec 23, 2016 at 05:08 PM
Hello,
I have locked myself out of my email as I did not write down my new password. Also my recovery information is no longer available. Please help have tried everything.


See more 

1 reply

Ambucias 51807 Posts Monday February 1, 2010Registration dateModeratorStatus May 24, 2018 Last seen - Dec 23, 2016 at 05:08 PM
0
Helpful
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry