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WD Elements TV doesn't recognise my new external drive.

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adestocker Posts 1 Registration date Tuesday 3 January 2017 Status Member Last seen 3 January 2017 - 3 Jan 2017 à 01:57
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   - 3 Jan 2017 à 03:04
I've always used WD Elements Hard drives for my Downloads, but now my TV doesn't recognise my new external drive.

Other hard drives work on the TV. The files play without problems on my Mac and PC, just not on the TV.

Can anyone help, please?

Is it a formatting issue?

Thanks in advance.

Ade
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R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   155
3 Jan 2017 à 03:04
Hi Adestocker,

Have you been using your WD Elements with your TV before? As you said, this could be a formatting issue. Some TV recognize only external devices formatted in FAT32. It is highly possible that your WD Elements is preformatted in NTFS for Windows usage or in exFAT for Mac and Windows usage. I would suggest you to backup all important information and format the drive. Please have in mind that formatting the drive in FAT32 will prevent you from using the drive on a Mac.
I recommend you to test other devices on your TV. Do they work as expected?
Please, let me know if there is any progress!

Hope this helps

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