Recovery of password

Closed
Charmain Fourie - Mar 7, 2017 at 03:21 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 7, 2017 at 04:49 PM
Good morning
i have tried several times to recover my password as i have forgotten it and cannot seem to get a response. i receive the email to my other account saying that i will have assistance in 3 to 5 days but it has been 4 weeks now and still no assistance in recovering my password or a way to change it. i am able to still receive emails through my outlook program but nowhere else as i need to sign in but need my password. Please Please Please help.
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2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 7, 2017 at 04:17 AM
Hello
To help you, we must know if (yes or no):

When you created the account did you register an alternate email address or phone number to which you have access?

or

When you created the account, did you register a secret question which you remember?
P.S. We are CCM, we have no business connections with Gmail.
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Charmain Fourie
Mar 7, 2017 at 05:48 AM
I do have an alternate email address which i gave in the questions they prompt you with and i have used my cellphone number too which i have received codes on.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 7, 2017 at 04:49 PM
Here is how to recover your password, (click this link)
https://ccm.net/faq/9225-how-to-recover-gmail-account


Best regards
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