How To Recover Gmail Account

March 2018

This article will walk you through the various means of recovering your Gmail account, whether you've forgotten your password and security questions, or you've become the victim of a hacked account.

Forgot Gmail Password

If you've forgotten the password to your Gmail account, you may recover your account by going to Gmail's web password recovery site and filling in their form.

The first window will look like the following:

Enter your email address and click next. Then this window will appear:

Since you do not know your password, click on Try a different question. In the process you may be asked for either to answer your secret question or your alternate email or phone number.

You Have not Registered Alternate Recovery Options

Unfortunately if, when you created the account, you have not registered a secret question which you remember, an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Your Mobile Phone Number Has Been Changed

If you have changed your mobile phone number you can recover your account only if you remember your password. Head for this link to recover your account, a reset code will be sent to your alternate recovery address or phone. You will be asked for your password.

Your Gmail Account has been Hacked

If someone changed your account information, like your recovery phone number or recovery email, if someone deleted your account or if you can’t sign in for another reason, Gmail offers a step-by-step recovery process.

First, click on the followinf link to gain access the recovery page.

Type your email or phone and click next.

After you have entered your email address, Gmail will ask you for the last password your have used and then will ask you where you wish to have the reset code sent to you.

If you do not have a mobile number or email address where you can receive a reset code, you should create one or if during the recovery process you do not know the answer, click on Try a different question, you should then be able to enter an alternate email address or mobile phone number to get the code.

A reset code will immediately be dispatched to you, on the next window you will be asked to enter the six digit reset code and you will gain access to your account. Check you sms or email for the code.

Important note: once you have regained access to your account, we suggest that you immediately change your alternate recovery information and password.

Gmail Account Unaccessed for 9 Months

If you have not accessed your Gmail account for approximately 9 months, it has been deleted from the Gmail server. Deleted accounts and the data stored within are impossible to recover. Unfortunately, if this is the case for you, you must create a new account, taking care to note your password and security questions in a safe place.

Image: © Google.
Published by Ambucias. Latest update on February 27, 2018 at 06:25 AM by Ambucias.
This document, titled "How To Recover Gmail Account," is available under the Creative Commons license. Any copy, reuse, or modification of the content should be sufficiently credited to CCM (
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