Try this 1
1) Uninstall your previous printer drivers completely and then reinstall your
new printer drivers.
2) If the problem still exists then check the permission in the Windows Registry.
Click on Start --> In search box, type regedt32 and press Enter.
"Registry Editor" will be opened. First back your registry by clicking on "File -->
Export and save the file with any name in desired location.
Now at the left side navigate to the below location.
HKEY_CURRENT_USER --> Software --> Microsoft --> Windows NT -->
CurrentVersion -->Windows. Now right-click on the "Windows" folder and select
"Permissions". Make sure that administrator and your user account are having
"Full Control" permission.
Restart your Print Spooler Service. Click on Start --> In search box, type
services.msc and press Enter. "Services" window will be opened. Scroll down for
the service named "Print Spooler". Right-click on it and select the "Restart".