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Hp laptop help

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Josh - Mar 17, 2009 at 06:51 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 17, 2009 at 12:40 PM
Hello,
I have a hp laptop that's been running smoothly for a year or so and all of a sudden when starting up it seems to be loading correctly then jumps to the hp update screen at stage 3/3, following this it shuts down and repeats the process over and over again,

I'm in no way a computer wizz but have managed to try starting it in safe mode and by last working startup? and other such ideas. but always it reverts to this hp update page and then restarts.

Any help/ ideas would be GREATLY appreciated.

thanks

josh
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Answer 1 / 1
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Mar 17, 2009 at 12:40 PM
The following is from MS PSS (paraphrased):

Issue:

After installing updates from Windows Update, you may get into a Reboot loop
where you machines gets to 'configuring updates 3 of 3. 0% complete' then
reboots. The machine then continues to reboot.

Solution:

1a. Boot to the Windows DVD and choose the repair option in the lower left
hand corner, choose System Restore, and select a Restore Point predating the
attempted installation of the updates.

1b. If you don't have the DVD and the Vista came preinstalled on the
machine, boot to the Safe Mode options using F8 during startup (tutorial:
https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/#vista).

Once in Safe Mode, invoke System Restore as follows:

Start | Run | (type in) rstrui.exe | [OK]

Select an available Restore Point predating the attempted installation of
the updates.

Recommendation:

To avoid running into the same problem again, install the following update
separately and ASAP:

A software update is available for the Windows Vista installation software
feature:
https://support.microsoft.com/en-us/help/937287/a-software-update-is-available-for-the-windows-vista-installation-soft

Download links for manual installation:

Vista x86 :
http://www.microsoft.com/downloads/details.aspx?FamilyID=5639710d-dfbf-4527-806e-9a1634d0cc8e

Vista x64:
http://www.microsoft.com/downloads/details.aspx?FamilyID=54235949-b5db-4fe2-a841-ef938217b285
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