File cant be deleted

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help - Nov 24, 2015 at 09:27 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Nov 27, 2015 at 08:14 PM
Hello,


I encountered a problem with my usb. a file w/a virus was transferred automatically into it, however it was hidden, you can only see it if you search it. i tried using cmd, format, delete and CCleaner in removing it. nothing seems to work. the file keeps coming back. i don't know what else to do.
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1 response

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Nov 27, 2015 at 08:14 PM
Hello,

Try this 1

1) Click on the below hyperlink "USBFix" and download the file.

USBFix

You need to click on" Download UsbFix Windows Installer".

2) Connect your removable drive --> Open the USBFix application -->

Click on "Clean" button. Later, click on "Vaccinate".

3) Click on the below hyperlink and download the "Malwarebytes

Anti-Malware Free"

Malwarebytes Anti-Malware Free

Install it --> Before click on the "Finish" button, make sure that you

uncheck the option(remote the tick mark) "Enable free trial of

Malwarebytes Anti-Malware Premium
".

When the application gets opened --> Update it --> Click on "Scan" -->

Select "Custom Scan" --> click on "Configure Scan" button --> Select your

drives --> At the right side, select the option "Scan for Rootkits" -->

Click on "Scan Now". After finishing the scanning, it will list the infected files

and gives you the option to remove it.

Good Luck
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