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Reset tablet to factory cannot get signed on

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granny517 - Dec 26, 2016 at 03:48 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 26, 2016 at 04:15 PM
I have a tablet and had to reset to factory. Now I cannot get passed signing into the google account because it keeps asking for the password that I used when I first set it up. Not for sure what that password was and have tried to change it but will not let me proceed until I have the password I set it up with. Not for sure what I should be doing
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Answer 1 / 1
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
Dec 26, 2016 at 04:15 PM
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

Moderator
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