Blue screen appears after entering password on lock screen

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Jd - Sep 17, 2017 at 01:51 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 17, 2017 at 05:45 PM
Hello,
I have HP laptop and as there was windows update 4-5 days ago of security update recently , I updated it but now my laptop has some issues . Now when I enter password on lock screen it takes 5-10 minutes to take me to home screen , it shows me blue screen for a while . Please help me


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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175
Sep 17, 2017 at 05:45 PM
Hi JD,

What does it say on the blue screen?

What are the two update versions which you have installed (the number starting with V_ _ _ _ ?
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