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Some of the keys on my keyboard aren't working any more.

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sem - Updated on Sep 19, 2017 at 05:28 PM
 Sem - Sep 19, 2017 at 06:18 PM
Hello,
So some of the keys on my keyboard aren't working any more. "Q" "W" "E" "R" "U" "I" "O" "P" the left and up arrow keys the pause key. Right now I'm actually typing with my on screen keyboard. So can I get some help.
Thanks
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4 responses

Answer 1 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Sep 19, 2017 at 05:28 PM
Hi

Is this a laptop?
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Answer 2 / 4
Sem
Sep 19, 2017 at 05:45 PM
Yes it is a HP to be precise
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Answer 3 / 4
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Sep 19, 2017 at 05:48 PM
Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint, dust and food particles.

Shut down the laptop, removed battery and cable for a moment, press and hold the start button for 58 seconds... and replace the battery.. start the laptop.. if that does not work a technician is a must.
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Answer 4 / 4
Sem
Sep 19, 2017 at 06:09 PM
It didn't still work ....Thanks ..but it looks like I'll have to go to HP office
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Sep 19, 2017 at 06:15 PM
Before you go to a repair shop, try an external keyboard and see if the situation repeats. If it does it's not a keyboard issue.
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Sem > Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Sep 19, 2017 at 06:18 PM
Thanks I will..I'll get back to you after I'm done
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