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Unable to change password

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Jeremy - Oct 8, 2017 at 11:46 PM
Ambucias
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 - Oct 9, 2017 at 04:46 AM
I've recently switched to a new phone after about three years with previous one. In that time I have switched phone number, therefore I cannot receive an account key thru that number and I've been asked if I have access to a different email address (recovery one?) and I don't know password for it either. What can I do to get m yahoo email on this new phone?
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Ambucias
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47365
Registration date
Monday February 1, 2010
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Moderator
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 11,285
Oct 9, 2017 at 04:46 AM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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