Can't open my Gmail account

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jenniburrows Posts 1 Registration date Friday November 10, 2017 Status Member Last seen November 10, 2017 - Updated on Nov 11, 2017 at 04:08 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 10, 2017 at 04:55 PM
I cannot open my account, every time I get a new password it says it is wrong, I want to use my gmail address and it keeps referring to a yahoo address which I no longer use. There is no place to change your email address, so frustrated, need to open my gmail, I have had a bereavment and I need to be able to open my goolemail on my phone, help please!

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Nov 10, 2017 at 04:55 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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