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Gmail Account Recovery Guidance

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MrsOwens329 Posts 8 Registration date Friday December 1, 2017 Status Member Last seen December 1, 2017 - Dec 1, 2017 at 04:34 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 1, 2017 at 06:16 PM
Ok...So it has been asked a million times, I know. I have read endless articles and am driving myself crazy because I cannot access my stupid gmail account!!!
Basically, this is what happened...my gmail account was hacked. Multiple times. By someone I used to know. They were doing it out of spite.
I cannot access my alternate email (as they knew about that one too and hacked into it). I am up shiza creek without a paddle.
They changed my passwords on both my accounts, (my gmail & yahoo) and decided it would be hilarious to put me in a never ending loop between the 2 accounts as recovery email to each other.
Then, there is the phone option. My phone is disconnected for the time being...it just became disconnected a few days ago.
Which leaves me without being able to receive that account recovery text message I need so bad!!!
Ugh.
I can randomly receive calls on my cell. But I have no idea how to make it call me and give a code instead of wanting to text a code.
I need help. I need into my account. It is linked to my World of Warcraft account that I want to play again. But guess what!!! It was hacked as well by the same person. I have to access my email to gain access of my WoW account back
Thank you!
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4 responses

Answer 1 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 1, 2017 at 04:57 AM
Hi

Here is the only way you will be able to recover your account.

https://ccm.net/faq/9225-how-to-recover-gmail-account#your-gmail-account-has-been-hacked
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MrsOwens329 Posts 8 Registration date Friday December 1, 2017 Status Member Last seen December 1, 2017
Dec 1, 2017 at 05:02 AM
I was afraid of that :/
It has been sending me in endless loops for hours. Is it easier to recover yahoo email? maybe? Trying to not give up hope...all I need is to access one and then I would be able to access the other lol
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > MrsOwens329 Posts 8 Registration date Friday December 1, 2017 Status Member Last seen December 1, 2017
Dec 1, 2017 at 05:04 AM
So you don't remember the last password you used?
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Answer 2 / 4
MrsOwens329 Posts 8 Registration date Friday December 1, 2017 Status Member Last seen December 1, 2017
Dec 1, 2017 at 01:28 PM
yes I do, but it doesn't let me go through and change password. it sends me in the same repeated loop. :/
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Answer 3 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 1, 2017 at 04:13 PM
Hi

Send an email to the address you are trying to recover, wait 20 minutes and tell me if the mail bounced back to you.
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MrsOwens329 Posts 8 Registration date Friday December 1, 2017 Status Member Last seen December 1, 2017
Dec 1, 2017 at 04:21 PM
I will try that now! Brb soon
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MrsOwens329 Posts 8 Registration date Friday December 1, 2017 Status Member Last seen December 1, 2017
Dec 1, 2017 at 05:26 PM
I waited 1 hour....just in case. I sent an email to old email. I didn't receive a failure notice or anything back. The message is in my sent folder from the curremt account I am using.
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Answer 4 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 1, 2017 at 06:03 PM
Thank you,

I wanted to make sure that the account was still alive. Seems that it is.

Remember the link I gave you:

https://ccm.net/faq/9225-how-to-recover-gmail-account#your-gmail-account-has-been-hacked

It said:

After you have entered your email address, Gmail will ask you for the last password your have used and then will ask you where you wish to have the reset code sent to you.

A reset code will immediately be dispatched to you, on the next window you will be asked to enter the six digit reset code and you will gain access to your account. Check you sms or email for the code.

If you do not have a mobile number to receive a reset code, click on Try a different question, you should then be able to enter an alternate email address to get the code.

Truly, Mrs Owens, this only way and most simple way to recover an account that has been hacked.

There is no endless loop to this recovery method.

Good luck
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MrsOwens329 Posts 8 Registration date Friday December 1, 2017 Status Member Last seen December 1, 2017
Dec 1, 2017 at 06:09 PM
I will keep trying!
The reason for the endless loop is because my cell phone that is linked to the account is currently disconnected due to bill due and haven't went to pay it yet bc of family situation we are currently in right now.
When I pay my phone, I will easily be able to recover it lol.
and as far as recovery email, I have no access to that one either right now.
thank you for all of your help!!
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > MrsOwens329 Posts 8 Registration date Friday December 1, 2017 Status Member Last seen December 1, 2017
Dec 1, 2017 at 06:16 PM
Now it comes out ! Oh boy!

Be careful, it's not normal to get hacked the way you get hacked. Info is leaking and your system is not secured.
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